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Sparkle Today

Experience a sparkling clean home with eco-friendly solutions and unmatched customer service—our commitment to excellence shines through every clean.

WELCOME

Experience the Benefits of Regular Professional Home Cleaning

Life gets busy—let us take care of the cleaning. With Anna & Co, you’ll enjoy the convenience and peace of mind that comes with having a dedicated, professional team keeping your home spotless week after week.

Why Homeowners Trust Us

  • A Consistently Clean Home: Regular cleanings ensure your home is always fresh, tidy, and welcoming, making it easier to relax and enjoy your space.

  • Time Back in Your Day: Say goodbye to cleaning stress and hello to more free time for the things you love.

  • Attention to Detail: Our expert cleaners go beyond surface cleaning, tackling the hard-to-reach spots and keeping your home in top condition.

  • Healthier Living Environment: A clean home means reduced allergens, fewer germs, and a healthier space for you and your family.

  • Flexible Scheduling: Whether you need weekly, bi-weekly, or monthly service, we make it easy to maintain a clean home on your terms.

Let us do the dirty work so you can focus on what matters most!

Who We Are

Anna & Co. Cleaning is dedicated to providing top-notch cleaning services for residential properties and short-term rentals. We pride ourselves on eco-friendly practices, customer satisfaction, and a team of vetted cleaners with over five years of experience.

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Anna & Co. Cleaning

614-209-0718

annacleaningco@yahoo.com

5550 Ulry Road, Westerville, OH, USA

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Privacy Policy

Accessibility Statement

Terms & Conditions

Refund Policy

 

 

© 2035 by Anna & Co. Cleaning. Powered and secured by Wix 

Terms of Service & Cancellation Policy

 

By booking a service with Anna & Co, you agree to the following terms and conditions. If you do not accept these terms, we kindly ask that you refrain from scheduling our services.

1. Booking Confirmation

Submitting a booking request online does not guarantee availability for that date and time. A member of our team will contact you via email or phone to confirm your scheduled service.

2. Cancellation & Rescheduling Policy

We understand that plans change, but last-minute cancellations impact both our team and other customers. To maintain fairness, we enforce the following cancellation fees:

  • Less than 48 hours' notice → $50 cancellation fee

  • Less than 24 hours' notice → 50% of the total booking price

  • Same-day cancellations or no-shows → 100% of the total booking price

  • Failure to provide property access (e.g., locked doors, disconnected utilities, etc.) → 100% of the total booking price

To avoid cancellation fees, please notify us as soon as possible if you need to reschedule or cancel your appointment.

3. Our Cleaning Professionals

All cleaning professionals providing services through Anna & Co are highly vetted independent contractors who must meet our strict quality and service standards before accepting jobs.

4. Right to Refuse Service

Bonnie and a Broom reserves the right to refuse or discontinue service for the following reasons:

  • Unsafe or hazardous conditions

  • Excessive clutter or hoarding situations

  • The presence of weapons or dangerous materials

  • Disconnected utilities (electricity, water, etc.)

  • Aggressive pets or threatening behavior

  • Any situation where our cleaning professionals feel unsafe or uncomfortable

If a cleaner arrives and deems the conditions unacceptable, service may be refused, and a cancellation fee will apply.

5. Client Responsibilities & Cleaning Day Preparation

To ensure an efficient and thorough cleaning, we ask that clients:

  • Provide clear access to the areas that need cleaning

  • Secure fragile or valuable items before service

  • Disclose any special cleaning instructions in advance

  • Be available at the time of the scheduled cleaning for communication

If additional time is needed to clear surfaces or floors, please inform us in advance, and pricing will be adjusted accordingly.

6. Additional Services

For an extra fee, we offer the following services upon request:

  • Heavy-duty deep cleaning

  • Detailed blind cleaning

  • Interior oven cleaning

  • Dishwashing

Please request these services in advance so we can allocate the necessary time.

7. Pets

We are happy to work in homes with pets, but if an animal becomes aggressive or poses a safety risk, our team will leave, and the cancellation policy will apply. If no one is home and a pet is deemed unsafe, service will be canceled.

8. Service Fees & Adjustments

  • Online and phone quotes are based on conditions reported by the customer but may be adjusted.

  • If additional cleaning time is required beyond what was originally booked, we will contact you.

  • If we cannot reach you and additional time is needed, the service may be paused or rescheduled, and a cancellation fee may apply.

  • Please ensure that the grade you reported over the phone matches the description below

    • A – Spotless

      • No visible dust, dirt, or crumbs

      • No clutter or trash in any room

      • No dishes in the sink or on counters

      • Bathrooms and kitchen appear recently cleaned

      • Feels like a just-cleaned or guest-ready property

      B – Lightly Used

      • Light dust or crumbs on surfaces

      • Light clutter (a few items left out)

      • Up to 2 dishes in the sink

      • Trash is contained in bins

      • No visible pet hair on floors, furniture, or linens

      • Bathrooms and kitchen show signs of use, but aren’t dirty

      C – Moderate Mess

      • Noticeable dust, crumbs, or smudges

      • Moderate clutter (clothes, toys, personal items throughout)

      • Sink full of dishes or food left on counters

      • Visible pet hair on floors, rugs, or furniture

      • Trash left in multiple rooms

      • Bathroom or kitchen shows visible grime or buildup

      D – Very Dirty

      • Heavy dust, dirt, or sticky surfaces

      • Excessive pet hair throughout the home

      • Overflowing or scattered trash in multiple rooms

      • Strong odors (from food, pets, smoke, etc.)

      • Stains or spills on floors or counters

      • Bathroom or kitchen needs deep scrubbing

      • No pet accidents or biohazard conditions (mold, pests, bodily fluids, etc.)

      F – Extreme Condition

      • Hazardous or biohazard conditions (mold, pests, bodily fluids, etc.)

      • Trash or rotting food throughout

      • Animal accidents or heavily soiled floors/linens

      • Requires multiple cleaners or significantly extended time

      • Property is not safely cleanable with standard services

9. Payments & Late Fees

  • All payments must be made via credit card.

  • While an authorization hold may be placed before service, your card will not be charged until the cleaning is completed.

  • If a payment fails, clients will be notified and must provide an alternate payment method within 24 hours. Unpaid balances may result in service suspension until payment is received.

10. Refunds & Satisfaction Guarantee

We do not issue refunds as we are committed to delivering high-quality service. After each cleaning, we kindly ask that clients meet our cleaners to do a final walkthrough of the home to inspect their work. If, during the walkthrough, the client finds that a checklist item was missed and the item in question is included in the checklist, our cleaners will address it right away.

If, after the walkthrough, the client finds something that was missed, we will schedule a re-clean at no cost to the client and complete the work so long as we are contacted via text, phone, or email within the designated 12 hours after the conclusion of your clean.

11. Recurring Service Discounts

Recurring service discounts apply only after the initial cleaning. If cleanings are skipped or rescheduled beyond the agreed frequency, your rate may be adjusted accordingly.

12. Rate Adjustments

Bonnie and a Broom reserves the right to adjust service rates under the following circumstances:

  • Significant changes to property conditions, including but not limited to renovations, additional occupants, or substantial changes in furniture or layout, may result in a rate adjustment to reflect the increased time or effort required.

  • Periodic price increases may occur to account for rising operational costs, inflation, and improvements to the quality of service we provide. Any such adjustments will be communicated in advance.

We are committed to maintaining transparency and fairness in our pricing and will always provide notice of any changes before your next scheduled service.

13. Lockouts & Inaccessible Properties

Clients must ensure our team has access to the property at the scheduled time. If we arrive and are unable to enter due to locked doors, missing keys, or security issues, we will attempt to contact you. If no response is received within 30 minutes, the cleaning will be canceled, and a fee will be charged per our cancellation policy.

14. Observed Holidays

We do not schedule services on the following holidays:

  • New Year’s Day

  • Easter

  • Mother’s Day

  • Independence Day

  • Thanksgiving

  • Christmas Day

If your appointment falls on a holiday, we will reach out to reschedule.

15. Damage & Liability Policy

  • Our team takes great care in your home, but Anna & Co is not responsible for pre-existing damage, normal wear and tear, or improperly secured items.

  • Each cleaner with Anna & Co is an independent contractor and carries their own liability insurance policy. Anna & Co is not responsible for damages caused by independent contractors.

  • If accidental damage occurs, it must be reported within 24 hours for consideration.

  • We are not liable for damage resulting from the use of cleaning products that were requested by the client but are not typically used by our team.

16. Health & Safety Disclaimer

  • We do not handle hazardous materials, including but not limited to mold, biohazardous waste, pest infestations, or excessive hoarding conditions.

  • If such conditions are discovered, service will be refused, and a cancellation fee may apply.

17. Weather & Unforeseen Circumstances

In cases of extreme weather or unforeseen circumstances that prevent service (e.g., power outages, road closures), we reserve the right to reschedule without penalty to the client or our team.

18. Termination of Service

Anna & Co reserves the right to terminate service at any time due to:

  • Violation of these terms and conditions

  • Unsafe or inappropriate behavior

  • Repeated cancellations or non-payment

Clients may cancel ongoing services at any time with at least 48 hours’ notice to avoid cancellation fees.

19. Independent Contractors & Liability Disclaimer

Bonnie and a Broom works with highly vetted independent cleaning professionals who are individually insured and responsible for their own work. These contractors are carefully screened and must meet our quality and service standards before accepting jobs.

Since our cleaners operate as independent contractors, they are not employees, agents, or representatives of Anna & Co. As such:

  • Anna & Co is not liable for any acts, omissions, injuries, damages, or losses caused by independent contractors.

  • Any disputes, claims, or damages related to the service provided should be addressed directly with the assigned cleaning professional.

  • By booking a service, you agree not to hold Anna & Co liable for any issues arising from the contractor’s performance.

If you experience any service-related concerns, we encourage you to contact us within 24 hours, and we will assist in resolving the matter.

20. Non-Solicitation of Anna & Co Staff

By using our services, you agree not to directly hire any of our cleaning professionals outside of Bonnie and a Broom. Our team members undergo rigorous training and background checks, and we invest significantly in ensuring top-tier service.

21. Governing Law

These terms and conditions are governed by the laws of the State of Arkansas. Anna & Co retains the right to update these terms at any time without prior notice.
 

22. Photo Use for Marketing and Training

As part of our ongoing efforts to improve service quality and showcase our work, Anna & Co may take photos of properties before, during, or after cleanings. These images may be used for internal training or external marketing purposes (such as on our website or social media platforms).

We take privacy seriously and do not share any personal information (including names, addresses, or identifying details) in connection with these photos. Images are used solely to represent the quality of our work and to train our team members.

If you would prefer that we do not take or use photos of your property, please notify us in writing before your scheduled service.

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